GENERAL
Question 1: Where do your products come from?
Answer 1: Unlike other Kendo equipments manufacturers, KendoStyle owns its own factories since 1971. Moreover, KendoStyle refuses to use low quality material, such as bamboo, from China, and insists to use high quality material from Japan and Taiwan.
If you find some very cheap Kendo equipments from Internet that are "Made in Japan," it means these resellers buy semifinished Kendo products from nameless manufacturers in China, and assemble in Japan to label them as "Made in Japan." (Oops, do I just tell you a secret?)
Question 2: Do you provide the lowest price guarantee?
Answer 2: Although KendoStyle keeps providing the top quality products in reasonable prices, KendoStyle doesn't provide any lowest price guaranty. KendoStyle INSISTS in quality, and believes that you get what you paid for. Therefore, KendoStyle doesn't match any lower price of low quality equipments from other resellers.
Question 3: Do you offers bulk/volume sales?
Answer 3: Yes, KendoStyle offers discount volume sales. We especially offer special discounts for Kendo Dojos and Clubs. Please contact us for more information.
PAYMENT
Question 1: Do you accept credit cards?
Answer 1: Yes, KendoStyle accepts VISA, Master Card, and DISCOVER.
Question 2: Do you accept credit cards issued by a non-US bank?
Answer 2: Yes, If your credit card isn't issued by any US bank, please fax both sides of your credit card with your signature and order number to +1-408-475-3709. You can also take a picture of both sides and email to us. We'll ship your order to your billing address as soon as we receive your fax.
Question 3: Do you accept PayPal?
Answer 3: Yes, KendoStyle accepts PayPal and ship to PayPal confirmed address.
Question 4: Do you accept personal check or money order?
Answer 4: No, KendoStyle doesn't accepts personal/cashiers' check or money order.
SHIPPING
Question 1: Can I pick up my order locally to avoid some shipping fees?
Answer 1: Yes, local pick up is always welcome. Please contact us to make an appointment before you come.
Question 2: What's your free shipping policies?
Answer 2: KendoStyle offers FREE standard shipping for orders within the USA (Alaska and Hawaii are included, but FPO/PO boxes are excluded) for purchases over $500 that do not require special delivery options (overnight, next day, etc. will incur some additional charges that you will be notified of prior to shipment). It may not apply for overweight items.
Question 3: Do you ship worldwide?
Answer 3: Yes, KendoStyle does ship worldwide, and we charge shipping fees for your order based on your choice.
RETURNS and EXCHANGES
Question 1: I've changed my mind. Can I return my order?
Answer 1: KendoStyle stands 110% behind all of its products, and accepts full returns/exchanges under the following terms:
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The return/exchange must be made within 7 days s from the date the merchandise is delivered.
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All returns are subject to 25% restocking fee.
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Items being returned/exchanged must be in new condition, unless an obvious defect has occurred.
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Shinai can't be returned or exchanged.
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Keikogi / Hakama should be clean and unwashed; additionally, the white threads on a new Hakama should still be in place.
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Customized orders, such as Zekken or customized Bogu set, can't be returned or exchanged.
Buyer is responsible for shipping costs back to KendoStyle; KendoStyle covers re-shipping costs of replaced items. There are no restocking fees, but no customized/special orders can be returned.
EQUIPMENT MAINTENANCE
Question 1: I'm a beginner, could you tell me how to take care of my equipments?
Answer 1: Mr. Ishiwata kindly writes a Kendo handbook for all Kenshi, and you can download it here.
Question 2: I just purchase a Kenkogi and Hakama, should I wash them?
Answer 2: We've prepared an instruction about how to wash them, and you can download it here.
Question 3: How to disassemble/assemble my Shinai?
Answer 3: We've prepared an instruction about how to disassemble/assemble Shinai, and you can download it here.
